terms & conditions

1. agreement to these terms

These Terms and Conditions (the "Terms") constitute a legally binding agreement between you and the operator of the Hug service ("we", "us", or "our") governing your access to and use of Hug, an artificial intelligence companion available through iMessage, Telegram, and Discord, together with the website at talk2hug.com and any related services (collectively, the "Service").

By sending a message to Hug, initiating a conversation, or otherwise accessing the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms, you must not use the Service.

2. description of the service; AI disclosure

Hug is a software service that uses large language models and related machine learning systems to conduct conversations, to form and retain memory of prior conversations, and to initiate messages. All responses are generated by automated systems. Hug is not a human being, and no human being composes its messages in real time.

Output generated by the Service may be inaccurate, incomplete, or otherwise unsuitable for your purposes, and does not represent statements of fact by us. Any reliance you place on output from the Service is at your own risk, and you agree to independently verify information before acting on it.

3. eligibility

You must be at least thirteen (13) years of age to use the Service, or such higher minimum age as the law of your jurisdiction requires for consenting to the processing of personal data. If you are under eighteen (18) years of age, you represent that a parent or legal guardian has reviewed and agreed to these Terms on your behalf. We reserve the right to suspend access for, and delete the data of, any user we reasonably believe does not satisfy these requirements.

4. no professional advice; emergencies

The Service is provided for companionship, entertainment, and general informational purposes only. Nothing in the Service constitutes medical, mental health, legal, financial, or other professional advice, and no professional relationship of any kind is created by your use of the Service.

The Service is not an emergency service and conversations are not monitored by humans in real time. If you are experiencing an emergency, or are considering harming yourself or another person, do not rely on the Service; call or text 988 in the United States, or contact your local emergency services, immediately.

5. communications and proactive messages

You acknowledge that the Service is conversational by design and will send you messages, including messages that Hug initiates without a prior message from you ("Proactive Messages"). Proactive Messages are rate limited and are automatically reduced when you do not respond.

You may withdraw your consent to Proactive Messages at any time by instructing Hug to stop initiating contact, by blocking Hug on your messaging platform, or by contacting us. Standard message and data rates charged by your carrier or platform may apply.

6. acceptable use

You agree that you will not, in connection with the Service:

• violate any applicable law or regulation;
• generate, solicit, or distribute content that sexualizes or exploits minors, or that harasses, threatens, or defames any person;
• attempt to access conversations or data belonging to any other user;
• probe, scan, disrupt, or overload our systems, or circumvent any security or rate limiting measure;
• resell, sublicense, or otherwise provide the Service to third parties as a service;
• systematically extract output from the Service to assemble datasets or to train machine learning models; or
• misrepresent output of the Service as having been authored by a human.

We may investigate suspected violations of this Section and may cooperate with law enforcement authorities where we believe in good faith that we are required to do so.

7. user content and license

You retain all rights in the messages, media, and other materials you submit to the Service ("User Content"). You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transcribe, review, analyze, and otherwise process your User Content solely to the extent necessary to operate, secure, debug, and improve the Service, including deriving the memory and personalization data described in the Privacy Policy.

This license terminates when your User Content is deleted from our systems, except to the extent retention is required by applicable law.

8. intellectual property

The Service, including its software, design, branding, personality, and all content generated by the Service other than User Content, is owned by us or our licensors and is protected by intellectual property laws. These Terms grant you no right, title, or interest in the Service other than the limited right to use it in accordance with these Terms.

You may share screenshots or excerpts of your own conversations, provided that you do not present them as human authored or as an endorsement by us.

9. fees

The Service is currently provided free of charge. We may introduce fees or paid features in the future. If we do, we will provide notice through the Service or on this page before you incur any charge, and your continued use of a paid feature after such notice constitutes acceptance of the applicable fees.

10. changes to the service; availability

The Service is under active development. We may modify, suspend, or discontinue any part of the Service, temporarily or permanently, at any time, with or without notice. We do not warrant that the Service will be uninterrupted, timely, secure, or error free, and we will have no liability to you in connection with any modification, suspension, or discontinuance.

11. third party platforms

The Service is delivered through messaging platforms that we do not control, including Apple iMessage, Telegram, and Discord, and relies on the third party providers identified in the Privacy Policy. Your use of those platforms is governed by their own terms and policies, and we are not responsible for their acts, omissions, or availability.

12. privacy

Our collection, use, and disclosure of personal data in connection with the Service is described in our Privacy Policy. Please read it. It is short by industry standards and honest by design.

13. disclaimer of warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUTPUT OF THE SERVICE WILL BE ACCURATE, COMPLETE, OR RELIABLE.

14. limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE SERVICE.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF TWENTY UNITED STATES DOLLARS (USD 20) OR THE AMOUNTS YOU HAVE PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

15. indemnification

You agree to indemnify, defend, and hold us harmless from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your violation of these Terms or your misuse of the Service.

16. suspension and termination

You may stop using the Service at any time. We may suspend or terminate your access to the Service immediately, with or without notice, if we reasonably believe that you have violated these Terms, that your use creates risk or possible legal exposure for us or for any person, or where required by law.

Upon any termination, the provisions of these Terms that by their nature should survive termination, including Sections 7, 8, and 13 through 19, will survive.

17. governing law; dispute resolution

These Terms are governed by the laws of India, without regard to conflict of laws principles, and the courts of India will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, except where the mandatory consumer protection law of your country of residence provides otherwise.

Before filing any claim, you agree to first contact us at waris@asent.app and attempt in good faith to resolve the dispute informally for a period of thirty (30) days.

18. changes to these terms

We may revise these Terms from time to time. The revised version will be posted on this page with an updated effective date, and material changes will be announced through the Service. Your continued use of the Service after the effective date of a revision constitutes your acceptance of the revised Terms.

19. general provisions

These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements. If any provision of these Terms is held to be unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver of our right to do so later. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

20. contact

Questions about these Terms may be directed to waris@asent.app.